Total Quality Management and Operational Excellence : Text with Cases 5th Edition

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SKU: 9781138673410 Category: Tags: , , , , ,
Author :

PUBLISHER

Taylor and Francis

Edition:

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3-4 WEEKS

Product Description

The notion of ‘Quality’ in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.

Additional information

Author :

PUBLISHER

Taylor and Francis

Edition:

Availability

3-4 WEEKS

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