Total Quality Management and Operational Excellence : Text with Cases 5th Edition

R750.00

Available on back-order

ISBN:

9781138673410

Category:

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PUBLISHER

Taylor and Francis

Edition:

Availability

3-4 WEEKS

Product Description

The notion of ‘Quality’ in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including lean-Six Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy.

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