The Politics of Service Delivery


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Securing economic growth by ensuring that its rewards are distributed to the poor and marginalized through social grants and effective delivery, remains a key challenge facing South Africa in the second decade of democracy. “The Politics of Service Delivery” examines obstacles to effective service delivery and, in a series of case studies, reflects on lessons for delivery in developing countries. This book is published in the Wits P&DM Series.

South Africa boasts many achievements since the beginning of majority rule, but there are also some countervailing trends that reflect the tensions implicit in the transition from the apartheid system. “The Politics of Service Delivery” explores these tensions from different angles, and looks forward to a period where issues are defined less by legacy and more by policy.