For courses in Operations Management.
A broad, practical introduction to operations, reinforced with an extensive collection of practice problems
Operations Management: Sustainability and Supply Chain Management presents a broad introduction to the field of operations in a realistic and practical manner, while offering the largest and most diverse collection of issues on the market. Problems found in the Twelfth Edition contain ample support–found in the book’s solved-problems and worked examples–to help readers better understand concepts important to today’s operations management professionals.
MyOMLab™ not included. Students, if MyOMLab is a recommended/mandatory component of the course, please ask your instructor for the correct ISBN and course ID. MyOMLab should only be purchased when required by an instructor. Instructors, contact your Pearson representative for more information.
MyOMLab is an online homework, tutorial, and assessment product designed to personalize learning and improve results. With a wide range of interactive, engaging, and assignable activities, students are encouraged to actively learn and retain tough course concepts.
This title is a Pearson Global Edition. The Editorial team at Pearson has worked closely with educators around the world to include content which is especially relevant to students outside the United States.
About the Book
Help Students Get Extra Practice
NEW! 5 Video Case Studies featuring Alaska Airlines examines the quality program at Alaska Air (Chapter 6); the process analysis behind the airline’s 20-minute baggage retrieval guarantee (Chapter 7); how Alaska empowers its employees (Chapter 10); the airline’s use of lean, 5s, kaizen, and Gemba (Chapter 16); and the complexities of scheduling (Module B), helping students see concepts in action in the real world.
NEW! Hundreds of new, challenging problems. Using the 1, 2, 3, 4-dot system to distinguish level of difficulty for each problem (1 being the easiest and 4 the most difficult), this text provides even more opportunity for students to challenge their knowledge and enhance their skills. The hundreds of new problems found in this edition also allow professors additional options when it comes to assigning homework based on a difficulty-level that’s appropriate for their students.
Capturing the Essence of the Material: Rapid Reviews. In order to help students study and learn the concepts more effectively, this text now includes a two-page Rapid Review at the end of each chapter and supplement. This detailed, yet concise, summary of the main points and equations in the chapter helps students prepare for homework, exams, and lectures. The Rapid Reviews also include key chapter terms and a self-test, with questions linked to the learning objectives in the chapter.
NEW! Problem-solving Software: POM for Windows and Microsoft® Excel OM helps students enhance their problem-solving skills. The following software programs are available on the text’s Companion Website, www.pearsonhighered.com/heizer and myomlab:
POM for Windows software is a powerful tool for easily solving OM problems. Its 24 modules can be used to solve most of the homework problems in the text.
Microsoft Excel OM is the Heizer/Render/Munson exclusive, user-friendly Excel add-in. Excel OM automatically creates worksheets to model and solve problems. Users select a topic from the pull-down menu, fill in the data, and then Excel will display and graph (where appropriate) the results. This software is great for student homework, what-if analysis, or classroom demonstrations.
Now numerous examples are included in Chapters 1, 2, 4, 8, 12, and 13; Supplements 6 and 7; and Modules A, B, and F on how students can develop their own Excel spreadsheet models to tackle OM issues, helping them to expand their spreadsheet capabilities.
Watching Operations Management in Action: Video Case Studies. Prior editions focused on integrated video cases for Frito-Lay, Darden Restaurants (Olive Garden and Red Lobster), Hard Rock Cafe, Arnold Palmer Hospital, Wheeled Coach Ambulances, and Regal Marine. These videos and cases appear in this edition as well, along with the five new ones for the Orlando Magic. All videos are created by the authors to explicitly match with text content and terminology.
Key Coverage of Important Topics
Integrating Ethics: An Ethical Dilemma featured in every chapter. This revision includes broad coverage of ethics as applied to operations management. The topic is addressed in most chapters and an Ethical Dilemma feature that appears at the end of each chapter, which can be used for classroom discussion or homework.
Highlighting the Significance: Author Comments. To help students better understand key information and concepts, the authors have included Author Comments where they point out why a section, figure, or table is important.