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Operations Management 9th Edition with MyOMLab

R1,420.00

Available on back-order

ISBN:

9781292254036

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Edition:

PUBLISHER

Pearson

Availability

3-4 WEEKS

Product Description

Key changes to the 9th edition include:

 

·    Extended and refreshed set of ‘Problems and applications’ questions with new model answers to selected questions on the student companion website. Answers to all questions are available to lecturers.

·    Re-design of chapter on process technology to reflect the rapid development of new technologies.

·    Brand new case study on Ikea, examining innovative changes to their operating practices

·    Over 40 new ‘Operations in practice’ boxes, with a focus on the application of new technologies in most chapters.

·    Extensive new material including: surge pricing, digital twins, servitisation, B2B and B2C relationship, line of sight in internal process networks, Net Promoter Scores, process mining, Gartner hype cycle, work-life balance, use of blockchain in supply chains, knowledge management, circular economy, quality of experience, cyber security and service guarantees.

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